Wednesday, April 9, 2014

Crib Fiasco

When it comes to large purchases -- I research everything! I like to only buy things once so I want something that is worth the money and will last.  For a Baby this includes just about everything!  It took me weeks to find the perfect crib, weeks. The week after we found out the Baby's gender, we went to Babies 'R' Us to register and buy our Crib. I feel so bad for the registry guy who had to tell me that they were completely out of stock in the store and at all of warehouses.  I had JUST checked that morning. I was heartbroken and would not listen to Corey who tried to talk me into the another crib. I was set on this crib, in white and no one was changing my mind.  Isn't it gorgeous?

DaVinci Jayden 3-in-1 convertible crib
Real wood, convertible to Toddler Bed, Day Bed and then a Full Size.  Non-toxic paint.  And didn't look like a mini-jail when converted from a crib!  I spent almost an entire day searching and searching for it online, for anywhere. I soon discovered that my very reasonably priced crib ranged up to $700 at other stores!  Thankfully, the next day a co-worker suggested

Of course they were out-of-stock as well but I was finally able to discover why! A new model had come out and it wasn't even on DaVanci's website yet!  Meet the Cameron.

DaVinci Cameron 
The Cameron met all of my checklist AND had a drawer, even had a coupon for new customers, SOLD!  I placed my order and was told it would take 3-4 days to ship since it was a larger item.  This was three weeks ago and we still have not received it.

What has happened since has been nothing but the worst online shopping experience.  After not receiving a shipping notification by the end of the week, I logged on to my account. It said my crib had shipped but did not have a tracking number. I called and was told that they were out of stock, not sure why it said shipped, had no idea what to tell me and I should just call DaVinci. Excuse me?!!? I ordered from you! DaVinci does not have a phone number on their website so I was forced to email.

Two days later I received an email from saying that DaVinci assured them my crib would ship out the next day. This was April 2nd.  I FINALLY received a tracking number and email on April 7th.  Wouldn't you know the tracking number did not work.  I gave it a day and emailed Monday morning.  They responded immediately, claiming to get back to me later that day. I emailed again yesterday and was told they were "working on it."  Finally this morning I received a phone call to arrange delivery tomorrow.

I have very low hopes that my crib will arrive without damage, and won't be surprised if it is the wrong crib entirely. This has been the worst customer service experience of my life. I was so excited about all of the amazing things I had heard about this website, but I will never been ordering from them again.